SPRAGUE MARINE AND PERFORMANCE LLC

CUSTOMER SERVICE TERMS

Customer: __________________________________________

Vehicle/Vessel/Equipment: _____________________________

Date: __________________  Work Order No.: __________________

1. Authorization

The Customer authorizes Sprague Marine and Performance LLC (“Company”) to perform the services described in the applicable estimate, work order, or other written authorization. The Customer represents that they own the vehicle, vessel, equipment, or parts submitted for service or have the owner’s authority to approve the work.

2. Labor Rates

The Company’s standard labor rate is $140.00 per hour, with a minimum charge of one labor hour.

After-hours or expedited service is billed at $200.00 per hour, with a minimum charge of three labor hours. After-hours or expedited service is subject to availability and must be approved by the Company.

Parts, materials, outside services, taxes, disposal charges, shipping, and other applicable expenses are charged separately unless expressly included in a written estimate.

3. Estimates and Additional Work

Any estimate is based on the information reasonably available when it is prepared and is not a guarantee of the final cost. If inspection or repair reveals that additional labor, parts, materials, or outside services are reasonably required, the Company will request the Customer’s authorization before performing additional work, except for reasonable diagnostic, disassembly, reassembly, storage, or safety-related work already authorized by the Customer.

4. Payment

All invoices are due in full within 15 calendar days of the invoice date (“Net 15”), unless the Company agrees otherwise in writing.

The Customer is responsible for reasonable administrative, collection, postage, delivery, and processing costs incurred because the Company must prepare or send additional past-due notices, statements, demand letters, or other collection-related paperwork. Any such charges will be itemized on the Customer’s invoice and imposed only to the extent permitted by applicable law.

The Customer is also responsible for reasonable collection costs, court costs, and attorney fees incurred in collecting an unpaid balance, to the extent permitted by applicable law.

5. Completion, Pickup, and Storage

The Company will notify the Customer when the vehicle, vessel, equipment, or parts are ready for pickup or when work has otherwise been completed or discontinued.

The Customer must pick up all vehicles, vessels, equipment, and parts within five calendar days after notice. Beginning on the sixth calendar day, the Company may charge a storage fee of $25.00 per calendar day until the property is removed.

Storage fees continue to accrue regardless of whether the underlying invoice has been paid. The Company may retain possession of serviced property until all amounts due are paid, to the extent permitted by applicable law. Property remaining unclaimed may be handled in accordance with applicable abandoned-property, storage, and lien laws.

6. Customer Conduct and Right to Discontinue Work

The Company is committed to maintaining a safe, professional, and respectful workplace. Customers and anyone acting on their behalf must not engage in threatening, abusive, harassing, discriminatory, intimidating, or repeatedly disrespectful conduct toward the Company’s owners, employees, contractors, vendors, or other customers. Prohibited conduct includes threats, personal insults, discriminatory remarks, aggressive confrontation, unwanted repeated communications, interference with work, or conduct that reasonably causes a person to fear for their safety.

If the Company reasonably determines that prohibited conduct has occurred, it may suspend or permanently discontinue work and require the Customer to remove their property from the premises. Except where immediate action is reasonably necessary for safety, the Company may first give the Customer notice and a reasonable opportunity to correct the conduct.

If work is discontinued, the Customer remains responsible for:

• All labor performed through the date work stops;

• All parts, materials, and outside services ordered, purchased, installed, or otherwise committed to the job;

• Reasonable diagnostic, disassembly, reassembly, preservation, and preparation-for-pickup charges;

• Applicable storage charges; and

• Any other authorized or noncancelable expenses.

The Customer understands that discontinued work may leave the vehicle, vessel, equipment, or parts incomplete, disassembled, or inoperable. The Company will take reasonable measures to preserve the property, but it is not required to complete the originally requested work after service has been discontinued. This provision does not permit the Company to charge for labor that was not performed or parts that were not ordered or supplied.

7. Customer Acknowledgment

By signing below, the Customer confirms that they have read, understood, and agreed to these Customer Service Terms and received an opportunity to ask questions before authorizing work.

Customer Signature: ___________________________________

Printed Name: _________________________________________

Date: __________________________________________________

Company Representative: ________________________________

Date: __________________________________________________